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This Privacy Policy sets out the rules for the processing of personal data obtained via the online store www.lozeczko-dzieciece.pl.

Personal data processed via the online store is processed in accordance with the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), also referred to as GDPR.Providing personal data as well as consent to their processing are completely voluntary. All personal data provided to us is processed only to the extent and for the purpose for which you have agreed. However, if you decide not to provide us with the data necessary to complete the order and you do not agree to their processing, unfortunately we will not be able to process your order.

Please remember that you have the right to access at any time, rectify and delete your data, limit their processing, the right to transfer them, not to be subject to automated decision-making, including profiling, as well as the right to object to the processing of your personal data. You can do it yourself, as well as using our help, which we will gladly provide. Write to the e-mail address: biuro@lozeczko-dzieciece.pl

We assure you that our company adheres to a restrictive personal data security policy. Your personal data is safe with us and we make every effort to ensure that this level is higher and higher every year. We believe that reading our privacy policy will allow you to feel safe and enjoy shopping at www.lozeczko-dzieciece.pl


I. Who is the administrator of personal data www.lozeczko-dzieciece.pl?

The administrator of personal data www.lozeczko-dzieciece.pl (hereinafter referred to as the Administrator), i.e. responsible for ensuring your personal data is:

Stolarnia Ewa Fojtuch

os. Osiedle 700-lecia 38/11,

34-300, Żywiec, Poland 

NIP: 5532553558

REGON: 380701567


II. How do we protect your personal data?

The most important elements of the personal data protection system include:

A. SSL certificate. It guarantees that communication between your computer and www.lozeczko-dzieciece.pl is encrypted with a 256-bit key.

B. Access to your personal data is available only to those employees of www.lozeczko-dzieciece.pl who have been trained in accordance with the personal data security policy, have been granted authorization to process personal data and have signed appropriate obligations obliging them to protect it.

C. The www.lozeczko-dzieciece.pl IT system meets all personal data protection standards.

Our website and other systems are protected by technical and organizational measures against loss, destruction, access, changes or dissemination of user data by unauthorized persons.

The administrator has complied with all legal obligations regarding the protection of personal data.


III. Why and what kind of personal data do we ask for?

A. Account registration - purpose: necessity to perform the contract for the provision of account services - legal basis (Article 6(1)(B) of the GDPR).

During registration, please provide your data necessary to set up an account at www.lozeczko-dzieciece.pl, thanks to which you do not have to waste time re-filling the entire order form with each subsequent purchase.

A registered customer, after logging in, also has the ability to verify the status of the placed order and the history of purchases made. A registered and logged-in customer may at any time independently correct, supplement or completely remove data from www.lozeczko-dzieciece.pl

During registration, please:

1. name and surname - necessary for us to issue a sales document and address the shipment later;

2. address (street, house number/or house and apartment number, postal code and city) - we will need it later to address the shipment;

3. e-mail - necessary to log in to www.lozeczko-dzieciece.pl and communicate related to the use of www.lozeczko-dzieciece.pl

4. telephone number - necessary when choosing some delivery methods (required by carriers)

The data provided during registration are processed only by www.lozeczko-dzieciece.pl and are not used in no other way.

B. Placing an order - purpose: performance of the sales contract - legal basis (Article 6(1)(b) of the GDPR).

When placing an order, please provide your I have the data necessary to complete the order, which in the case of registered and logged-in Customers are partially collected automatically from the data provided during registration.

When placing an order, please provide:

1. name and surname or name of the company/institution - necessary to issue a sales document and address the shipment;

2. address (street, house number/or house and apartment number, postal code and city) - necessary to address the shipment;

3. e-mail - necessary for communication related to the execution of the order;

4. telephone number - necessary when choosing some delivery methods (required by carriers).

In the event that when placing an order, the Customer selects a delivery to a different address than the one indicated when registering or placing an order , please also provide:

1. name and surname or name of the company/institution - necessary for us to address the shipment;

2. address (street, house number/or house and apartment number, postal code and city) - necessary to address the shipment;

3. telephone number for the recipient of the shipment - necessary when choosing some delivery methods (required by carriers).

The data provided when placing the order are processed by www.lozeczko-dzieciece.pl and the following entities in the following scope:

1. name and surname, address are used to address the envelope and transfer it to the Poczta Polska facility for shipment.

If you use the payment method using an external payment system, all data provided after going through to the payment operator's website remain registered only in its database and are in no way available or stored by www.lozeczko-dzieciece.pl

 

IV. Your personal data, which are collected automatically after entering www.lozeczko-dzieciece.pl - purpose: legitimate interest consisting in facilitating the use of services provided electronically and improving the functionality of these services - legal basis (Article 6(1)(a) of the GDPR) f GDPR).

A. www.lozeczko-dzieciece.pl (server)

The IT system used by www.lozeczko-dzieciece.pl automatically collects in logs data related to the device you use by connecting with www.lozeczko-dzieciece.pl. These data are collected only for statistical purposes and concern: type of device, operating system, type of web browser, screen resolution, color depth, IP, Internet service provider, or entry address to www.lozeczko-dzieciece.pl and are used only in the process optimization of www.lozeczko-dzieciece.pl in order to ensure the greatest possible convenience of use.

These data are never combined with the data provided in part III and constitute only material for statistical analysis and system error correction mechanisms.

B. www.lozeczko-dzieciece.pl (cookies)

www.lozeczko-dzieciece.pl uses the technology of "cookies", i.e. text files placed on your device, in order to enable www.lozeczko-dzieciece.pl. lozeczko-dzieciece.pl to recognize you and adapt www.lozeczko-dzieciece.pl to your needs.

www.lozeczko-dzieciece.pl uses cookies to:

1. remembering your login

2. remembering the contents of your basket

3. remembering your preferences for displaying www.lozeczko-dzieciece.pl

4. creating statistics and audience reports on the functioning of www.lozeczko-dzieciece.pl

How to disable cookies?

If you do not you agree to the placement of cookies on your device, you can block their placement by properly configuring your web browser. Information on how to do this can be found in the help files of your web browser. Unfortunately, if you block cookies from www.lozeczko-dzieciece.pl, we cannot guarantee its correct operation.

If you agree to place cookies on your device, but after visit www.lozeczko-dzieciece.pl you would like to delete them, you can do it without risk and information on how to do it can be found in the help files of your web browser.

C. Google Analytics (cookies)

Google Analytics (administrator: Google Inc based in the USA) - uses the technology of "cookies", i.e. text files placed on your device, to enable analysis via www.lozeczko-dzieciece.pl traffic sources and the way visitors use it.

Google collects on its servers data obtained from placing cookies on devices and uses this information to create reports and provide other services related to Internet traffic and use here.

Google may also transfer this information to third parties if required to do so by law or if such third parties process such information on behalf of Google.

These data are never combined with the data referred to in part III and are only material for statistical analysis and mechanisms for correcting system errors.

If you do not agree to the placement of cookies on your device, you can block their placement by properly configuring your web browser. Information on how to do this can be found in the help files of your web browser. Unfortunately, if Google cookies are blocked, we cannot guarantee the correct operation of www.lozeczko-dzieciece.pl.

If you agree to place Google cookies on your device, but after completing your visit at www.lozeczko-dzieciece.pl you would like to delete them, you can do it without risk and information on how to do it can be found in the help files of your web browser.

D. Google AdWords (cookies)

Google AdWords uses the technology of "cookies", i.e. text files placed on your device, in order to enable www.lozeczko-dzieciece.pl to assess the correctness and effectiveness conducted advertising activities using the AdWords network.

Google collects on its servers data obtained from placing cookies on devices and uses this information to create reports and provide other services related to traffic and Internet use.

Google may also transfer this information to third parties if it is obliged to do so under the law or if these persons process such information on behalf of Google.

These data are never combined with the data referred to in part III and are only material for statistical analysis and mechanisms for correcting system errors.

If you do not agree to the posting on his device, cookies may be blocked by properly configuring his web browser. Information on how to do this can be found in the help files of your web browser. Unfortunately, if Google cookies are blocked, we cannot guarantee the correct operation of www.lozeczko-dzieciece.pl.

If you agree to place Google cookies on your device, but after completing your visit at www.lozeczko-dzieciece.pl you would like to delete them, you can do it without risk and information on how to do it can be found in the help files of your web browser.


V Sharing your personal data / Data retention period

I. Personal data is transferred to service providers used by the administrator when running an online store. Service providers to whom personal data are transferred, depending on contractual arrangements and circumstances, or are subject to the administrator's instructions as to the purposes and methods of data processing (processors) or independently determine the purposes and methods of their processing (administrators).

1. Processing entities (PROCESSORS) - Przedsiębiorstwo Handlowo-Usługowe Stolarnia Ewa Fojtuch uses suppliers who process personal data only on the instructions of the above-mentioned entities. These include: providers providing hosting services, marketing systems, systems for analyzing traffic in the online store, accounting services.

2. Administrators - Stolarnia Ewa Fojtuch uses suppliers who do not act only on instructions and set the purposes and methods of using personal data themselves. They provide electronic payment and banking services.

Service providers are based in Poland or in other countries of the European Economic Area (EEA).

In special situations where the applicable law requires the administrator to provide the collected data to state authorities, www.lozeczko-dzieciece.pl will provide such data. Except for these situations, your personal data will be disclosed only to the extent, purpose and entities listed above.


VI. Storage of personal data.

1. If the basis for the processing of personal data is consent, then personal data is stored until the consent is revoked, and after the consent is revoked, for a period corresponding to the period of limitation of claims that may be raised by the administrator and which may be raised against the administrator. Unless a special provision provides otherwise, the limitation period is 10 years, and for claims for periodic benefits and claims related to running a business - 3 years.

2. In the event that the basis for the processing of personal data is performed

The user placing an order should read the following regulations

§ 1 General provisions

 The regulations define the terms and conditions of sale car parts in the store http://www.lozeczko-dzieciece.pl/

 Sales take place via the Internet in the form of a distance contract between the person placing the order, hereinafter referred to as the Customer, and the seller, hereinafter referred to as Stolarnia Ewa Fojtuch.

A buyer can be any natural or legal person or an organizational unit without legal personality, having an e-mail account and having full legal capacity.

Each person placing an order (hereinafter referred to as the Customer) in the online store is required to read the regulations. Ignorance of the Regulations does not release the Customer from the rules contained therein.

The condition for placing an order is to read and accept the provisions of these Regulations. Before placing an order, you will be informed about the need to read the Regulations and accept its terms. Placing an order in the Store means that the Buyer accepts the provisions of these Regulations.

 Any questions and doubts should be directed to: biuro@lozeczko-dzieciece.pl

The Store is owned by an entity entered in the business register business under the tax identification number NIP 5532553558   REGON: 380701567


§ 2 Placing orders

1. The prices of goods in the store are gross prices and are given in Polish zlotys. Prices do not include shipping costs.

2. Orders can be placed through the store.

3. Orders through the store can be placed 24 hours a day, 7 days a week throughout the year.

4. In order for an order placed via the store to be completed correctly, it is necessary to properly fill out the order form and provide the data necessary to ship the ordered goods.

5. After the customer places an order, he will receive an automatic response from the store confirming the acceptance of the order.

6. The time of commencement of the order execution coincides with the moment of receipt of the payment on the bank account provided in the order confirmation in the case of payment by bank transfer or the moment of placing the order in the case of card payment.

 

Goods

1. Each product offered in the store comes from a legal source and is brand new.

 

§ 3 Shipping costs and dates

1. The shipment is sent to the address indicated in the order form. The store will immediately inform the customer about an incorrectly completed order form that prevents or may delay the shipment.

2. The shipment is delivered in accordance with the date given for each product on the website. When choosing the payment option "transfer" or "payment by card or online transfer", the time of posting the funds on the store's bank account should be added to the time specified on the website (usually 1-2 working days).

3. Shipping costs are covered by the buyer. The amount of fees depends on the type of transport and method of payment. The customer can get acquainted with the price list at any time by clicking on the link "Transport costs".

§ 4 Payments

1. Each transaction is confirmed with a receipt.

2. Payment for the ordered goods can be made via the Przelewy24.pl electronic payment system or by bank transfer to the store's bank account.

§ 5Withdrawal from the contract

Unless the order placed by the Customer was an individual order (due to a change in the dimensions of the product or the patterns of the fabrics used), the Customer has the right to withdraw from the sales contract without giving a reason by submitting a relevant statement in writing in within 14 days from the date of receipt of the goods. In the event of withdrawal by the Customer from the contract, the sales contract is considered void, and the mutual benefits of the Customer and the Store are returned.

   The right to withdraw from the contract is not due if the goods have been made on request, in accordance with the buyer's instructions (Article 38 of the Consumer Rights Act: "The right to withdraw from a contract concluded off-premises or remotely is not entitled to the consumer in relation to a contract in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specification or serving satisfying his individual needs".)

        The statement of withdrawal from the contract, proof of purchase and the returned goods should be sent to the following address: Piastowska 45, 34-325 Łodygowice. At the same time, please notify the Store about the intention to return the goods via e-mail: biuro@lozeczko-dzieciece.pl

    The goods should be returned immediately, not later than within 14 days from the date of receipt of the goods in an unchanged state, i.e. they cannot bear traces of use.

                                                                     The store immediately checks the product. If the goods meet the above requirements, the Store will refund the funds using the same method of payment as used by the Customer.

  The cost of shipping the goods to the Store is borne by the Customer. The store does not bear the costs associated with shipping the goods to the customer also in the event of withdrawal by the customer from the sales contract.

§ 6Complaints

     The store makes every effort to ensure that the offered goods are free from defects and of full value. However, if, despite the best efforts, the goods have physical or legal defects within the meaning of the provisions of the Civil Code or are inconsistent with the contract, the Customer has the right to file a Complaint.

   A complaint may be submitted by the Customer:

      in writing to the following address: Piastowska 45, 34-325 Łodygowice

        in electronic form via e-mail to the following address:

      biuro@lozeczko-dzieciece.pl

Complaint consideration time: 14 days

     It is recommended that the Customer provide in the description of the complaint: 1. information and circumstances regarding the subject of the complaint, in particular the type and date of the defect, the Product for compliance with the Sales Agreement or a statement on price reduction or withdrawal from the Sales Agreement; and 3. contact details of the complainant - this will facilitate and speed up the consideration of the complaint by the Seller. The requirements given in the previous sentence have the form only of the recommendations and do not affect the effectiveness of complaints submitted, bypassing the recommended description of the complaint.

In the event of a defect in the ordered goods, the store is responsible for the warranty for a physical defect of the goods, if it has been found within one year from the date of handing over the item to the Customer who is a consumer.

                                                 A Customer who is an entrepreneur will lose his warranty rights if he has not examined the item in time and in a manner accepted for items of this type and did not notify the Store about the defect, and if the defect was discovered only later - if he did not notify the Store immediately after finding it.

during transport will be considered only on the basis of a protocol written down by the courier and on the basis of a description and photos sent to the address biuro@lozeczko-dzieciece.pl

lamation, the www.lozeczko-dzieciece.pl online store will send a full-fledged product (repaired or new) to the Customer within 14 days of receiving the Complaint, and if this proves impossible, it will return the full amount to the Customer in the manner indicated by him, e.g. Customer's bank account number. If the complaint is not accepted, the goods will be sent back to the Customer together with the justification of the complaint's unjustification. The cost of shipping in this case is borne by the customer.

Differences between the visualization of the goods available in the online store www.lozczeczko-dzieciece.pl resulting from the individual settings of the customer monitor (color, proportions, etc. ) cannot be the basis for a complaint of the purchased goods in the Online Store www.lozeczko-dzieciece.pl


§7 Warranty 

1. The seller, pursuant to art. 558§1 of the Civil Code completely excludes liability towards customers for physical and legal defects (warranty).

2. The Seller is liable to the Consumer on the terms set out in art. 556 of the Civil Code and subsequent for defects (warranty).

In the case of a contract with a Consumer, if a physical defect was found within one year from the moment of handing over the item, it is assumed that it existed at the time the danger passed to the Consumer. If the sold item has a defect, the consumer may:

a. submit a statement requesting a price reduction;

b. submit a declaration of withdrawal from the contract; unless the Seller immediately and without undue inconvenience to the Consumer replaces the defective item with a defect-free item or removes the defect. However, if the item has already been replaced or repaired by the Seller or the Seller has not fulfilled the obligation to replace the item with a defect-free item or remove the defect, he is not entitled to replace the item or remove the defect.

The consumer may, instead of removing the defect proposed by the Seller, demand replacement of the item with a defect-free one, or instead of replacing the item, demand removal of the defect, unless bringing the item into compliance with the contract in the manner chosen by the Consumer is impossible or would require excessive costs compared to the method proposed by the Seller, while the assessment of excessive costs takes into account the value of the item free from defects, type and the significance of the defect found, and the inconvenience to which the Consumer would otherwise be exposed is taken into account.

The consumer may not withdraw from the contract if the defect is insignificant. If the sold item has a defect, the consumer may also:

a. demand replacement of the item with a defect-free one;

b. request removal of the defect.

The Seller is obliged to replace the defective item with a defect-free item or remove the defect within a reasonable time without undue inconvenience to the Consumer.

The Seller may refuse to satisfy the Consumer's request if bringing the item into conformity with the contract defective in the manner chosen by the buyer is impossible or would require excessive costs compared to the other possible way to bring it into line with the contract.

If the defective item has been installed, the Consumer may request the Seller to disassemble and reinstall it after replacement with a defect-free one or removal of the defect, however, he is obliged to bear some of the related costs exceeding the price of the item sold or may demand from the Seller payment of part of the costs of disassembly and reassembly, up to the price of the item sold. In the event of failure to perform the obligation by the Seller,

the Consumer is authorized to perform these activities at the expense and risk of the Seller. The consumer who exercises the rights under the warranty is obliged to deliver the defective item to the complaint address at the expense of the Seller, and if, due to the type of item or the method of its assembly, the delivery of the item by the Consumer would be excessively difficult, the Consumer is obliged to make the item available to the Seller at the place where where the item is located. In the event of the Seller's failure to fulfill the obligation, the Consumer is entitled to return the item at the Seller's cost and risk.

The costs of replacement or repair are borne by the Seller, except for the situation described in §5 point 10. The Seller is obliged to accept a defective item from the Consumer. in the event of replacing the item with a defect-free item or withdrawing from the contract.

The seller will respond to:

a within fourteen days. statements on requesting a price reduction;

b. declarations of withdrawal from the contract;

c. demand the exchange of items free from defects;

d. request removal of the defect.

Otherwise, it is considered that the Consumer's statement or request is justified.

The seller is liable under the warranty if a physical defect is found within two years from the date of handing over the item to the Consumer, and if the subject of sale is a used item within one year from the moment of handing over the item to the Consumer.

The Consumer's claim for removal of the defect or replacement of the sold item with a defect-free item expires after one year from the date of finding the defect, but not earlier than two years from the date of delivery of the item to the Consumer, and if the subject of sale is a used item within one year from the moment of handing over the item to the Consumer.

If the shelf life of the item specified by the Seller or the manufacturer ends after two years from the moment of handing over the item to the Consumer, the Seller shall be liable under the warranty for physical defects of this item found before expiry of this period.

Within the dates specified in §5 points 15-17, the consumer may submit a statement of withdrawal from the contract or reduction of the price due to a physical defect of the item sold, and if the Consumer demanded replacement of the item with a defect-free one or removal of the defect, the deadline for submitting a declaration of withdrawal from the contract or price reduction begins with the ineffective expiry of the deadline for replacing the item or removing the defect .

In the event of one of the rights under the warranty being pursued before the court or arbitration court, the deadline for exercising other rights vested in the Consumer in this respect is suspended until the final conclusion of the proceedings. Accordingly, it also applies to mediation proceedings, with the deadline for exercising other warranty rights to which the Consumer is entitled begins to run from the date of refusal by the court to approve the settlement concluded before the mediator or ineffective termination of mediation.

To exercise rights under under the warranty for legal defects of the sold item, §5 points 15-16 apply, except that the period starts from the day on which the Consumer learned about the existence of the defect, and if the Consumer learned about the existence of the defect only as a result of an action by a third party - from the date on which the judgment issued in the dispute with a third party became final.

If, due to a defect in the item, the Consumer made a declaration of withdrawal from the contract or reduction of the price, he may demand compensation for the damage he suffered as a result of that he concluded the contract without knowing about the existence of the defect, even if the damage was the result of circumstances for which the Seller is not responsible, in e demand reimbursement of the costs of concluding the contract, the costs of collecting, transporting, storing and insuring the items, reimbursement of the outlays made to the extent that he did not benefit from them and did not receive their reimbursement from a third party and reimbursement of the costs of the process. This is without prejudice to the provisions on the obligation to repair damage on general terms. The expiry of any deadline for finding a defect does not exclude the exercise of warranty rights if the Seller has fraudulently concealed the defect.

The Seller, if he is obliged to provide or financial benefit to the Consumer, will perform them without undue delay, no later than legally prescribed period.

 

§  8 Returns

Refunds are made by the store by bank transfer.

§ 9 Privacy policy and personal data protection

1. The administrator of personal data provided by the Shop's Consumers is the Seller.

2. Personal data is processed by the Seller taking into account the provisions of law in this regard, in particular:

- Regulation of the European Parliament and of the Council of the European Union 2016/679 of 27 April 2016 on the protection of natural persons in in connection with the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC;

- Act on the protection of personal data of May 10, 2018 (Journal of Laws of 2018, item 1000) ;

- Act of 18 July 2002 on the provision of electronic services (Journal of Laws of 2002 No. 144 item 1204).

3. When placing an order, the Buyer voluntarily providing his personal data to the Seller agrees to their processing by the Seller in order to complete the order. The buyer has the right to access their data at any time and the right to rectify, delete, limit processing, the right to transfer data, the right to raise objections, the right to withdraw consent at any time without affecting the lawfulness of processing, which was made on the basis of consent before its withdrawal. The buyer also has the right to lodge a complaint with the President of the Office for Personal Data Protection when he considers that the processing of personal data concerning him violates the provisions of the general regulation on the protection of personal data of April 27, 2016.

4. Personal data is subject to special protection.

5. Detailed rules for collecting, processing and storing personal data used to fulfill orders by the store are described in the Privacy Policy, which can be found at: http://www.lozeczko-dzieciece.pl/content/2-polityka-prezentnosci.

§  10 Final provisions

1. In matters not covered by these Regulations, the provisions of the Civil Code, the Act of 02.03.2000. on the protection of certain consumer rights and on liability for damage caused by a dangerous product.

2. In relation to consumers, disputes arising in connection with the application of these Regulations and the performance of concluded contracts will be considered by the competent court according to the provisions on material and local jurisdiction in accordance with the Act of November 17, 1964. Code of Civil Procedure (Journal of Laws No. 43, item 296, as amended)

3. The current version of the regulations is always available to the Buyer in the regulations tab (http://www.lozeczko-dzieciece.pl/content/3-regulamin). During the execution of the order and throughout the period of after-sales care of the Buyer, the regulations accepted by him when placing the order apply. Except for the situation when the Consumer considers it less favorable than the current one and informs the Seller about the current choice as binding.

4. Date of publication of the regulations 20/07/2020.

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